For an existing order, include the order number, the checkout email address and a short explanation of what you need. Photos of the item, packaging or shipping label can help with a damaged, incorrect or incomplete delivery.

Tell us the product name and the option you are considering. We can help with listed dimensions, materials, included parts and intended placement. Plants, flowers and other styling props are included only where the product listing expressly says so.

Follow the carrier link in your shipping email. If you cannot find the link, tracking has stalled or your parcel has not arrived, contact us with your order number. We will review the shipment and the available solution. A delivery scan does not automatically close a missing-parcel inquiry.

See Shipping Policy for processing times, delivery estimates and shipment support.

Contact us promptly if you need to cancel or correct an address. We can try to help before fulfillment starts; changes may no longer be possible once preparation is underway. A successfully canceled order has no cancellation fee, and the payment is refunded to the original method within 5–10 business days. Once dispatched, the Return & Refund Policy applies.

Send your request to service@nolvsemia.com. We will review it and provide the approved return destination and instructions. The registered address below is not an automatic return destination.

Please read the Return & Refund Policy before sending a parcel.