Contact us to request an eligible return within 30 calendar days from delivery. This store policy does not shorten mandatory rights for defective or materially misdescribed goods.

For a change-of-mind or other preference-based return, keep the item unused, in its original condition, with its original packaging and all included components and accessories. Supply the order number or another proof of purchase.

These standard conditions are not a barrier to reporting an item received faulty, damaged or incorrect. Restrictions for a customized or specifically non-returnable product must be disclosed before purchase. A reduced selling price alone does not make an item ineligible.

Email service@nolvsemia.com with the order number, the item concerned and your reason. For a product issue, include photos or a short video when helpful. After reviewing the request, we explain the next steps and approved shipping destination.

For a preference-based return, you cover return shipping. Original outbound postage is not refunded for that type of return unless the law requires otherwise. No restocking fee is charged.

For an item delivered damaged, defective, incorrect, incomplete or materially different from its description, we provide an appropriate solution without additional cost to you. If we require a return, we cover the applicable return shipping. When our error results in an approved whole-order refund, the relevant original delivery charges are refunded as well.

Use protective packaging suitable for the item and follow the approved instructions. Glass and ceramic pieces should be secured against movement and impact. Keep postage receipts and available tracking. Contact us if the return shipment encounters a problem so we can review what happened.

After the return arrives, we check it against the relevant eligibility conditions and tell you the outcome. Approved refunds are sent to the original payment method within 5–10 business days after receipt and inspection. If a refund is approved without requiring the item back, it is issued within 5–10 business days of that approval.

Your bank or payment provider may need extra time to show the credit. If the applicable processing period and your provider’s posting period have passed, send us the order number for help. If an eligibility issue prevents approval, we explain it.

Ask support about the item and option you would like instead. Exchanges depend on stock. If a direct exchange is unavailable, we can explain returning and reordering. An approved refund does not have to be accepted as store credit.

Contact us as soon as possible to request a cancellation or address correction. We will try to act before fulfillment starts; once preparation or dispatch is underway, a change may no longer be possible.

A successful pre-fulfillment cancellation has no cancellation fee. We refund it to the original payment method within 5–10 business days. If the order has shipped, the return conditions on this page apply.

If you believe a decision needs another look, contact support with your order information and the relevant details. Nothing on this page takes away a consumer right or remedy that cannot lawfully be excluded.