Privacy Policy

The garden journal · 07

Privacy Policy

Your information, handled with care.
How personal information is used when you visit nolvsemia.com, place an order or speak with our team.

01

Who is responsible

Wuhan Lingjiake Technology Co., Ltd., the company operating nolvsemia.com, is responsible for personal information it collects and uses to run this store. Direct privacy questions and requests to service@nolvsemia.com. Shopify and other providers may also process information under their own privacy notices.

02

Information involved in your visit or order

When you buy something or contact us, relevant information can include your name, contact details, billing and delivery addresses, ordered items and support correspondence. Browsing may generate technical data such as an IP address, device and browser information, page interactions and cookie identifiers.

Payment credentials are handled by payment providers. The store can receive a payment status, transaction reference and limited payment information needed to administer the purchase. Please keep sensitive credentials out of support messages.

03

Why information is used

We use relevant data to take and fulfill orders, administer payment, organize delivery and tracking, answer questions, handle refunds and returns, maintain business records and reduce fraud. Information may also be needed to meet applicable obligations.

If marketing or analytics services are enabled, relevant data may support understanding store activity, communications or advertising, subject to applicable consent and opt-out requirements. Marketing emails provide an unsubscribe option.

04

Cookies and preference controls

Essential technologies enable functions including the cart, checkout, fraud protection and privacy preferences. Optional analytics or advertising technologies, when enabled, can measure activity or support marketing. Non-essential technologies require consent where the law requires it.

Use any cookie or privacy controls shown on the store and your browser’s settings to manage choices. Blocking necessary cookies can affect shopping functions. Where required for relevant processing, recognized opt-out preference signals such as Global Privacy Control are honored.

05

When information is disclosed

Data relevant to a task may be provided to Shopify, enabled payment services, delivery and fulfillment partners, and providers helping operate or support the store. If analytics or advertising tools are active, those providers may receive information in line with applicable privacy choices.

Disclosure may also be necessary to meet legal requirements, protect rights, investigate fraud or carry out a business transaction with appropriate protections. Some advertising disclosures can fall within legal definitions of a sale or sharing. Where applicable, opt out using available privacy controls or contact us.

06

Processing across borders

Our operating company is based in China. Shopify and other service providers can process information in additional countries. Where applicable transfer rules require safeguards, the relevant safeguards apply.

07

Retention and protection

Retention depends on the data and its purpose. Information is kept for a reasonably necessary period to administer purchases, resolve issues, keep accounting records and meet applicable recordkeeping requirements.

Reasonable organizational and technical measures are used to protect information. No method of transmission or storage is entirely secure.

08

Privacy rights and requests

Depending on the law that applies to you, you may be able to request access, correction, deletion or a copy of personal information, withdraw consent, object to processing, request a restriction or opt out of certain disclosures. Exceptions and other lawful limits may apply.

Send a request to service@nolvsemia.com. We may need proportionate identity verification. Where requests through an authorized agent are permitted, we can ask for evidence of authority. If an appeal right applies, contact us with your original request details to ask for review of a denial. You may also approach the appropriate privacy regulator. Exercising applicable privacy rights will not result in discrimination.

09

Children and third-party websites

The store is intended for adult shoppers and is not directed to children younger than 13. We do not knowingly collect their personal information. Contact us if you believe a child has supplied information so we can investigate and take appropriate action.

Links to other websites lead to services with their own privacy practices. Read the relevant notice before giving those services information.

10

Changes and privacy contact

This notice may be revised as operations or requirements change. The date above identifies this version. An update does not remove rights that apply to information collected previously.

For questions, requests or concerns, email service@nolvsemia.com or call +86 19880058973. Service hours are 8:00 AM – 10:00 PM, China Standard Time (UTC+8).

The people behind the garden

nolvsemia™

nolvsemia™ is owned and operated by Wuhan Lingjiake Technology Co., Ltd.

BRAND:
nolvsemia™
LEGAL COMPANY NAME:
Wuhan Lingjiake Technology Co., Ltd.
OWNER:
Jia Xingxing
CUSTOMER SERVICE PHONE:
+86 19880058973
OFFICIAL WEBSITE:
nolvsemia.com
CUSTOMER SUPPORT EMAIL:
service@nolvsemia.com
SERVICE HOURS:
8:00 AM – 10:00 PM (China Standard Time (UTC+8))
UNIFIED SOCIAL CREDIT CODE:
91420100MAKDE5GM7W
REGISTERED BUSINESS ADDRESS:
Unit 6, 2nd Floor, Building 6, Wuhan WEDZ Wanda Plaza Phase II (Plot 12C2), Wuhan Economic and Technological Development Zone, Wuhan City, Hubei Province (CT-8553)

This is the registered business address. Please obtain return instructions from customer support before sending any parcel.

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