The garden journal · 05
Payment & Security
Thoughtful checkout, clear details.
Know the total, use the available checkout methods and keep sensitive payment information private.
Available payment methods
Use a payment option offered in the Shopify checkout for your specific order. Availability can vary by destination and transaction. Normal orders placed on this website do not require a separate off-site payment to complete checkout.
Currency and the final total
Before confirming payment, check the product prices, displayed currency, delivery charge, applicable discounts and taxes included in the total. Your payment provider may apply its own international transaction or currency-conversion charges under the terms of your account.
How payment information is handled
The store uses Shopify checkout together with the payment services enabled for the transaction. Those providers handle payment credentials under their own terms and privacy information. Our support team does not need complete card details or an account password.
Security controls help reduce risk, but no online service can promise absolute security. Use a trusted device and confirm the website address is nolvsemia.com before entering payment information. Read our Privacy Policy for information about store data handling.
Confirmation, declines and temporary holds
When checkout succeeds, an order confirmation is normally emailed to the address you supplied. For a declined payment, check your details and consult your bank or payment provider.
If a charge appears but you have no confirmation, contact us before attempting payment again so we can check the order and reduce the risk of a duplicate charge. Temporary authorizations can appear before settlement or release; their timing is controlled by the payment provider.
Order verification and suspicious messages
Where reasonably necessary to verify an order or investigate suspected unauthorized activity, we may ask for appropriate supporting information. Do not send full payment credentials by email. Verify any unexpected payment request using service@nolvsemia.com rather than relying only on details inside the message.
Refunds
For an approved return, we issue the refund to the original payment method within 5–10 business days after receiving and inspecting the goods. A refund approved without a return is issued within 5–10 business days of approval. A payment provider may take additional time to display the credit.
Eligibility, cancellations and shipping-cost treatment are set out in the Return & Refund Policy.