Our usual processing period is 1–3 business days once payment is confirmed. This preparation period is separate from time in transit. Weekends and public holidays are excluded from business-day calculations.

If a product needs a different preparation period, that information must be shown before purchase. If an unexpected issue delays processing, we will contact you about the available options.

For supported destinations, delivery is estimated at 7–12 business days after dispatch, unless a different estimate for the destination is disclosed before checkout is completed. Carrier delays, holidays, weather and customs can affect arrival.

Checkout determines the destinations and delivery services currently available. If your address has no offered service, ask support before placing an order. Delivery estimates do not promise arrival on a particular date.

The shipping charge is calculated at checkout using the destination and selected service. You can review it before authorizing payment. A promotional shipping offer applies only when its stated conditions are satisfied.

Our registered address identifies the company running the store; it is not a statement about the dispatch warehouse or a promise of U.S. fulfillment. Ask us before purchase if shipment origin affects your decision.

An order may travel in separate parcels. We provide the tracking information available for each shipment. Review any destination-specific shipping and import information presented before payment.

After dispatch, we send confirmation and available carrier tracking information to your checkout email. A first scan may not appear immediately. Check unwanted-mail folders and contact us if you cannot locate the shipping message.

Check delivery information before submitting the order. To request a correction or cancellation, contact us immediately with the order number. We will try to accommodate requests before fulfillment begins, but preparation or shipment may prevent a change.

There is no cancellation fee for an order successfully canceled before fulfillment. Its refund is sent to the original payment method within 5–10 business days. A dispatched order is handled under the Return & Refund Policy.

Where a customer-provided address error requires another shipment, we explain the actual extra cost and seek agreement before sending it. You will not be charged to correct a delivery error attributable to us.

If tracking is inactive, the delivery estimate has passed or a parcel seems lost, contact service@nolvsemia.com with your order number. We investigate with the carrier or fulfillment provider rather than treating dispatch as the end of our responsibility.

For a confirmed non-delivery or lost shipment, we arrange a suitable refund, replacement or reshipment. If tracking says delivered, check nearby delivery locations, household members and reception, then contact us if the parcel remains missing. A delivery scan does not automatically exclude a remedy.

Report damage, defects, missing contents or a wrong item promptly. Include the order number and useful photographs if possible. We arrange an appropriate refund, replacement or return solution at no extra cost when the delivery is damaged, defective, incomplete, incorrect or materially inconsistent with its description.

Cross-border deliveries may attract destination duties, taxes or carrier clearance charges. Checkout identifies charges collected by us. Amounts not expressly included at checkout may be payable separately by the recipient. Ask support before purchase if you need destination-specific clarification.